1. How Do I pay for a purchase from SPHINX?

At SPHINX, we offer you multiple payments facilities. Whichever your online mode of payment is, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet banking or COD-Cash on Delivery mode of payments.
We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

2. Is it safe to use my credit/debit card on SPHINX?

Your online transaction on SPHINX is secure with the highest levels of transaction security currently available on the Internet. Our payment gateway partner uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing
All credit card and debit card payments on SPHINX are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

3. What steps does SPHINX take to prevent card fraud?

SPHINX realizes the significance of a strong scam recognition and resolution aptitude. We and our online payments partners scrutinize transactions constantly for doubtful movement and flag potentially counterfeit transactions for physical authentication by our team.

In the rarest of rare cases, when our team is not capable to rule out the option of scam firmly, the transaction is kept on hold, and the customer is requested to make available identity documents. The ID documents help us certify that the purchases were certainly made by a authentic card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

4. What is a 3D secure password?

The 3D secure password is implemented by MasterCard and Visa in corporation with card issuing banks under the “MasterCard Secure Code” and “Verified by VISA “services, respectively.
The 3D secure password adds an extra stratum of protection through identity authentication for your online credit/debit card transactions. This password, which is formed by you, is known only to you. This ensures that only you can utilize your card for online purchases.

5. Can I make a credit/debit card or Internet Banking payment on SPHINX through my mobile?

Yes, you can make all type of internet banking payments while making a purchase at SPHINX.

6. How do I make a payment using credit card EMI option?

Once you’ve added the required items to your SPHINX shopping cart, continue with your order as usual by entering your address. As soon as you’re driven to decide a payment mode for your order, select ‘EMI’ & follow these simple steps:
1. Choose your credit-card issuing bank you wish to pay from
2. Select the EMI plan of your preference
3. Enter your credit card details
4. Click ‘Save and Pay’