Start with the original sales channel
For marketplace purchases, initiate the request through that marketplace account within its stated return window. For direct purchases, contact care@sphinx.co.in with the order number and reason.
Condition requirements
Items should be unused, unwashed, unaltered and returned with original packaging, accessories and labels where applicable. Products damaged after delivery or used contrary to instructions may not qualify.
Damage or incorrect product
Report transit damage, missing parts or an incorrect item promptly. Include photographs of the outer package, shipping label, internal packaging and product so the issue can be assessed.
Items that may be non-returnable
Customised goods, clearance items, opened fragrance products, used candles, hygiene-sensitive items and products specifically marked non-returnable may not be eligible except where defective or required by law.
Refunds and replacements
Approved resolutions may include replacement, refund or another suitable remedy. Refund timing depends on inspection, payment method, sales channel and financial service providers.
Natural variation
Reasonable variations in handmade, hand-painted, reactive-glaze and hand-finished products are not necessarily defects. Contact us if the received item differs materially from the stated product.
Last updated: 20 July 2026